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Ande_Kempf4
Ande_Kempf4
Level 4
April 11, 2019
Question

Champion Challenger Test Issues

  • April 11, 2019
  • 3 replies
  • 4857 views

Hello Friendly Marketo Community!

I'm curious if anyone else is experiencing Champion Challenger test issues? I recently created a Champ/Challenger test and after a week the test has gone missing. We checked audit trail and there are no signs of any Marketo user in the instance deleting or declaring a winner for the test. Very odd and concerning and frustrating as we were obviously depending on those results, ha.

Additionally, we have another Champ/Challenger test that is set up with a test distribution of 50% Champion and 50% Challenger, and the champion test variant is distributed at 100% which does not follow the test distribution at all.

I have already submitted a support ticket and will work with Marketo on this - but I'm interested to see if any other Marketo users are experiencing issues.

Thanks,

Ande

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3 replies

A
AnkitDu3
Level 6
April 11, 2019

Have you checked your Archived folder? Try searching in there.

Thanks
Ankit

Ande_Kempf4
Ande_Kempf4Author
Level 4
April 11, 2019

Hi Ankit - unfortunately it is not in archives, either.

A
AnkitDu3
Level 6
April 11, 2019

This is totally strange, please raise a ticket with Marketo support and do let me know what do they suggest?

Also, have you checked if any of the other campaigns programs are missing?

L
Lisandrafer1
Level 2
July 16, 2019

We had the same thing happen. I cannot find any of our Champion Challenger tests. However I did declare the winners for each, but there's no record of the test in Marketo. In our reporting there's also no record of the test and all the emails results were grouped into the winning email. 

    Ande_Kempf4
    Ande_Kempf4Author
    Level 4
    September 18, 2019

    I'm sorry this happened to you - but happy to know that I am not crazy. I'm certain there was some type of bug. My client and I decided to move on as we were not really getting any help from support. Good luck to you!

    Meghana_Rao1
    Adobe Employee
    Meghana_Rao1Adobe Employee
    Adobe Employee
    February 12, 2020

    I know this is a little late, but I just encountered the second issue you posted in here and it turns out I was trying to send out the Champion/Challenger test through a batch campaign that was being called by a nurture stream and for some reason, Champion/Challenger tests only work through trigger campaigns in that structure. That seemed to fix the problem for us!

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