Cc line question

Forum|Forum|9 years ago
February 17, 2017
2 replies
4595 views

We want to send mail and add someone to the cc line to enable them to reply to the mail directly. As it stands now, we can send others copies of the mail but the reply goes to the sender only. This is a large roadblock for us. You are sort of my Obi Wan Kenobi (“only hope” of solving). Any thoughts would be appreciated

Marketo

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Dan_Stevens_

Level 10

Unfortunately, Marketo does not support this capability. There's a good discussion around this here: Can we add CC in email campaigns?

You can also vote on the 5-year old idea

Charly_HartleyAuthor

Level 2

Thanks, Dan! I voted on it. I had asked a similar question last year and had to do a clunky work around. This time our sales execs aren't willing to do the work around. It would be nice if Marketo could make this functionality a priority, especially after 5 years of it being requested.

SanfordWhiteman

Level 10

But the recipient would have to click "Reply All," even if there were a CC.

Does Sales think people do this in response to marketing emails? It seems like they don't get user behavior. If you could convince recipients to reply-all, you could create some very successful phishing campaigns, I'll say that much...

A

Anonymous

I have the same problem. In some sales emails, we like to add a cc so that the recipient can reply all and the coordinator "cc'd" can arrange a meeting for the sender.

SanfordWhiteman

Level 10

But recipients of marketing messages can't be expected to Reply-All. It's not a reasonable expectation (and instructing them to Reply-All is pretty strange IMO).

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