Cases section Timing Out | Community
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A
Anonymous
July 7, 2015
Solved

Cases section Timing Out

  • July 7, 2015
  • 2 replies
  • 1299 views

I'm unable to connect to my cases as I receive a timed out error whenever I attempt to access that section. Is this happening to anyone else or is the issue just on my end? Any feedback would be appreciated.

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Best answer by Kenneth_Law

Kyle Simpson​ it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync.  I have update the field with the missing data which should allow the CaseConnector to load properly now.  Give it another try.

2 replies

A
Anonymous
July 7, 2015

Kyle Simpson​ Let me know if you are still having problems. I will also forward a message to the Support team

Kenneth_Law
Kenneth_LawAccepted solution
Level 6
July 8, 2015

Kyle Simpson​ it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync.  I have update the field with the missing data which should allow the CaseConnector to load properly now.  Give it another try.

A
Anonymous
July 8, 2015

Hi Kenneth,

I'm still seeing the error when I try to connect. I've provided a screenshot:

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