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Dean548-2
Level 2
September 12, 2024
Solved

Cant add tracking snippet because Marketo keeps removing <style> tags

  • September 12, 2024
  • 2 replies
  • 3086 views

Hi,

 

I’m currently testing Email On Acid's Analytics feature, and I need to add a tracking code snippet to my email for it to work. However, when I paste the code into the HTML source editor and click save, Marketo automatically removes the <style> tags. Is there a way to prevent this from happening?

 

Unfortunately, I can't use the 'Edit Code' option to insert the tracking code because my email template contains dynamic content that cant be removed this is why I'm trying to add the code directly through the HTML source editor.

 

Thanks you in advance 🙂

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Best answer by Dave_Roberts

Marketo's Rich Text Editor rejects <style> tags, that's the expected behavior.

 

That said, be warned: using the Edit Code feature in an email will break the connection between the email and your template and could render the modules panel obsolete for that specific email asset. I'd avoid using that as much as possible as often as possible. There's almost always a better way to edit email code in the Email 2.0 version than to use the Edit Code functionality. 

 

The best way to setup a <style> tag that you need to be on an email asset would be to add it at the template level and then reapprove the template and the email assets hanging on that template. 

 

 

2 replies

K
KevinHa20
Level 1
September 12, 2024

The usual procedure, to add EAO to Emails with dynamic content:

 

Remove the dynamic content from Email.

Use EAO on Email with "Edit Code".

Add the dynamic content again.

 

If I remember correctly, it does not even have to be all dynamic content to be removed for EAO to be applied.

Just the topmost one if this has a snippet.

 

Cheers

 

 

Dave_Roberts
Dave_RobertsAccepted solution
Level 10
September 12, 2024

Marketo's Rich Text Editor rejects <style> tags, that's the expected behavior.

 

That said, be warned: using the Edit Code feature in an email will break the connection between the email and your template and could render the modules panel obsolete for that specific email asset. I'd avoid using that as much as possible as often as possible. There's almost always a better way to edit email code in the Email 2.0 version than to use the Edit Code functionality. 

 

The best way to setup a <style> tag that you need to be on an email asset would be to add it at the template level and then reapprove the template and the email assets hanging on that template. 

 

 

    D
    Dean548-2Author
    Level 2
    September 17, 2024

    Thanks that makes sense why the tags keep getting removed!

     

    The problem with that solution is that the EOA tracking code is unique If I apply it to the email template, every email sent using that template will have the same tracking code and I can't keep creating new templates for each email that I want to add a EOA tracking code otherwise ill end up with way too many templates. Do you have any other ideas?

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    September 17, 2024

    The entire snippet doesn’t change. You can add the dynamic parts as a mktoString variable, which is set per-email-asset.

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