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Greg_Lang1
Greg_Lang1
Level 2
April 29, 2019
Question

"Cannot Load Email" Error after editing template

  • April 29, 2019
  • 2 replies
  • 2638 views

Hi all,

After our developer edited our email template, all of the emails using that template are now giving me the "Cannot Load Email" error. When I preview the draft, it's as if I'm looking at all of the modules with sample text and images instead of seeing the email that was previously designed. In my experience, changes to modules didn't break the email. Does anyone know what might be happening here and if there's a fix?

Thanks!

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2 replies

Grace_Brebner3
Grace_Brebner3
Level 10
April 29, 2019

Hey Greg,

You're right that changes to the template shouldn't usually break emails based on that template.

In my experience this sort of issue tends to be either (a) the result of an error in the template code, or (b) a bug in the system. We'll be better able to help you get to the bottom of it if you provide a screenshot of the error + the original code vs the updated code.

    W
    WD985143
    Level 1
    September 6, 2024

    Hi there, I am having the same issue with my template. Is there anything I can do to fix this issue and enter the draft?

    Jasbirka
    Jasbirka
    Level 5
    September 10, 2024

    Hi @greg_lang1Can you let me know what edits you made in the template?

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