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Iryna_Zhuravel4
Iryna_Zhuravel4
Level 6
November 21, 2015
Solved

Cannot access My Support Cases

  • November 21, 2015
  • 4 replies
  • 2306 views

Keep getting the same error for a couple of days already when trying to access my support cases "Time out Try again:(", is anyone else experiencing this?

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Best answer by Stijn_Heijthuij

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

4 replies

Stijn_Heijthuij
Stijn_HeijthuijAccepted solution
Level 6
November 21, 2015

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

Priyank_Joshi3
Priyank_Joshi3
Level 5
November 23, 2015

If you are unable to locate your cases. You can also check to see under My Cases tab --> "All Company open Cases".

Thanks

Priyank

Andy_Varshneya1
Andy_Varshneya1
Level 7
November 23, 2015

I've noticed this happens with Chrome more frequently than anything else. One thing you'd like to check for is if you have the latest version of Chrome.

Otherwise, as everyone else suggested, try a different browser, get to the tickets differently, or email support if the first two don't work.

Andy

Iryna_Zhuravel4
Iryna_Zhuravel4Author
Level 6
November 24, 2015

Same thing on all browsers, will just send them an email

Thanks for you feedback

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