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A
Anonymous
March 2, 2015
Question

cannot access community or support

  • March 2, 2015
  • 3 replies
  • 1302 views
our company is new to marketo,  I can access all, but team member  can login but not access community tab or support even when given admin access
 
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3 replies

A
Anonymous
March 2, 2015
That sounds strange.
You can open a ticket on behalf of your team member or simply ask your team member to ring support.
You can access the phone numbers and pass them along.

Hope this gets fixed for you soon :)
Dan_Stevens_
Dan_Stevens_
Level 10
March 2, 2015
Make sure he/she isn't logged on to a difference instance of Marketo (like a sandbox account). 
Kenneth_Law
Kenneth_Law
Level 6
March 2, 2015
We did have some community profile issues that should be resolved now.  If your team members are still having access issues to the Marketo community, please have them send an email to supportfeedback@marketo.com.
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