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Thomas_Vanommes
Thomas_Vanommes
Level 2
November 26, 2019
Question

Cancel a wait step - abandoned cart issues

  • November 26, 2019
  • 1 reply
  • 2183 views

Hi guys

I'm looking for a solution to cancel a campaign that is in a wait step.

Use case: I want to send an abandoned cart mail. But only the most recent version of my cart needs to trigger a mail.

A person can have an abandoned cart mail in the wait step. At that moment, another abandoned cart object is pushed to Marketo. I want to cancel the current wait step & activate the most recent abandoned cart.

The data that I want to use in the abandoned cart mail is in an custom object "interaction". Different interactions are pushed to Marketo (request a brochure, showroom visit,...).

The glitch in this is that everything needs to be done in one trigger smart campaign, because I need the triggerobject to show the products & back to cart link in my email.

Currently I have this as a trigger:

And this as a flow:

Any suggestions or another solution?

Thanks

Thomas

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
November 26, 2019

"Cancel a Wait Step" == "Remove from Campaign"

Run a batch to remove people currently waiting.

Thomas_Vanommes
Thomas_VanommesAuthor
Level 2
November 27, 2019

Dear Sanford

I can't run a batch campaign. If I run a batch campaign, both abandoned carts for 1 user will be deleted. I need the new cart object to cancel the old one that is in the wait step.

SanfordWhiteman
SanfordWhiteman
Level 10
November 27, 2019

You cannot maintain one wait, and remove other wait(s), for the same lead + campaign.

Abandoned carts are always better done using batches for this reason, so you only create objects for the latest (i.e. the cart you want to remind people about) and you also don't have a wait step because the act of uploading is also the trigger to send.

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