Can you add additional status to a channel after I started the campaigns | Community
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Michelle_Tizian
Michelle_Tizian
Level 10
April 12, 2013
Solved

Can you add additional status to a channel after I started the campaigns

  • April 12, 2013
  • 2 replies
  • 1291 views
So upon reviewing one of our programs that uses a particular channel, I realized that there's 2 status that are missing that prevents the leads from progressing and it's related to their interaction with our telemarketers.  Since the email campaigns already started, and the telemarketers have already contacted some of the leads, is it too late to add these 2 missing status to the existing channel?  

If I can change it, will it only affect future campaigns within the program that uses that same channel?
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It's not too late to add the statuses. Go into the admin section and add them. However, you will have to set up trigger campaigns to move the people to the correct statuses and batch campaigns if you need to find the people who are affected and move them to the correct statuses.

You will still be able to use the new statuses with the old programs--you just have to set up the campaigns to move people around.

2 replies

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Anonymous
Accepted solution
April 12, 2013
It's not too late to add the statuses. Go into the admin section and add them. However, you will have to set up trigger campaigns to move the people to the correct statuses and batch campaigns if you need to find the people who are affected and move them to the correct statuses.

You will still be able to use the new statuses with the old programs--you just have to set up the campaigns to move people around.
    Michelle_Tizian
    Michelle_TizianAuthor
    Level 10
    April 12, 2013
    Thank Carol! I appreciate it. 
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