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Duke_Janssen
Level 2
May 28, 2015
Question

Can you add a constraint to a smart flow based on an email being "operational?"

  • May 28, 2015
  • 1 reply
  • 918 views

Hi,

I'm trying to add an interesting moment to someone that has a specific email type bounce (defined as an operational program channel). 

Use case:  I want our service delivery managers and account executives to be able to see when a client of ours does not receive an email (but not marketing emails, just operational emails).

FYI - we are using the a separate channel for operational emails.

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1 reply

Elliott_Lowe1
Elliott_Lowe1
Level 7
May 28, 2015

There isn't a 'Channel' constraint for the Email Bounces trigger, but you could use a common naming convention for those emails and/or put them in the same program and then you could use an Email starts with or Email contains constraint. to limit it to just those.

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