Can you abort a send as the campaign is executing? | Community
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A
Anonymous
May 5, 2017
Question

Can you abort a send as the campaign is executing?

  • May 5, 2017
  • 3 replies
  • 4926 views

We've launched a campaign, and some emails have been delivered. But not all emails have been. Can we cancel the campaign and have the outstanding emails NOT go out?

Thank you!!!

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    3 replies

    A
    Anonymous
    May 5, 2017

    Go to the smart campaign and look at schedule tab.  Then click campaign actions and the red abort botton

    I'll post a screen shot in a minute

    A
    Anonymous
    May 5, 2017

    A
    Anonymous
    May 5, 2017

    The "abort" button is disabled! Should I assume that means it's too late?

    A
    Anonymous
    May 5, 2017

    Not positive, but most likely.  Sorry!

    Kristin_Johnso2
    Kristin_Johnso2
    Level 2
    May 6, 2017

    This may be too late to help, but for future reference Marketo Support once let me know that if you start a smart campaign and need to abort it, go to the Flow step and remove the email. It was prevent the email from going out to anyone who has not yet hit that flow step. It doesn't always get everyone, but it can help.

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