Can we track the click of the download button on a PDF versus only the click in the email that takes the person to the PDF | Community
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Preeti_Kapasi1
Preeti_Kapasi1
Level 2
May 9, 2019
Question

Can we track the click of the download button on a PDF versus only the click in the email that takes the person to the PDF

  • May 9, 2019
  • 1 reply
  • 3862 views

I want to know can we track if someone clicks the download button on a PDF and downloads the file vs just clicking ont he link to the PDF?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 9, 2019

I think what you actually mean is "... clicks the download button on the browser's built-in PDF viewer, such as Firefox PDF.js or Chrome PDF Viewer". Such a button is not part of the PDF itself.

The answer is no, because you have no ability to listen for click events on those buttons.

A Chrome bug accidentally allows certain phone-home behavior from PDFs in the built-in viewer, but it's a bug. Not to be relied on and soon to be patched. And still wasn't tracking the clicks on buttons in the viewer itself.

    Preeti_Kapasi1
    Preeti_Kapasi1Author
    Level 2
    May 9, 2019

    Thanks @Sanford Whiteman‌ this was helpful. I someone thought we could track it. But unfortunately we cannot. Do you know if we can do Marketo Account Based Marketing without using  the ABM module?

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 9, 2019

    Do you know if we can do Marketo Account Based Marketing without using  the ABM module?

    That's a very different question, let's keep the answers in the other thread.

    Also please mark your threads as Questions, not Discussions, because you're seeking a concrete answer.

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