Can we track clicks on a 3rd party webpage? | Community
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Tori_Jeffers1
Tori_Jeffers1
Level 2
August 27, 2019
Solved

Can we track clicks on a 3rd party webpage?

  • August 27, 2019
  • 1 reply
  • 4695 views

This might be the basic of basic questions but is it possible to track clicks on a third-party website (WordPress) using Munchkin code or can we only track by using forms? 

I've been asked to create a smart campaign listening for people to click on a Marketo-hosted PDF on our Resource Page which is hosted by WordPress. I've been unsuccessful so far even after using tips I've seen here. Our issue is that we don't want to necessarily gate this content but we want to see who has viewed it and eventually set up alerts for our SDRs. 

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Best answer by SanfordWhiteman

Here's the web page: AMS Health Check | YourMembership Resource Center 

The CTA I'm trying to listen to is the 'Download ROI Calculator' toward the bottom. 


The page is running Munchkin, and that link is certainly being logged via Clicks Link on Web Page:

You need to be extremely sure that the lead has an associated Munchkin session, of course. Otherwise the clicks will be logged, but anonymous, and will not appear in their Activity Log.

1 reply

Carrie_Chandle1
Carrie_Chandle1
Level 5
August 27, 2019

Hi Tori - does the Wordpress site you're talking about already have Munchkin tracking? You should be able to see which known visitors have clicked that PDF link using a "Clicked Link on Web Page" filter. Remove the "https://" at the beginning of the PDF URL... the same would be true for a listening campaign, just use the "Clicks Link on Web Page" trigger.

Tori_Jeffers1
Tori_Jeffers1Author
Level 2
August 27, 2019

Hi Carrie, 

Thank you for your prompt response. I've been told it does have Munchkin code, though I don't have visibility into our WordPress instance to personally confirm it. I've tried creating campaigns using the trigger and batch that you mentioned already but it's still not tracking people. 

I'm assuming that if there's munchkin code on the page that the record should say "visit web page" right? If that's not showing up would that mean that there's so munchkin code on the page?

SanfordWhiteman
SanfordWhiteman
Level 10
August 27, 2019

Please provide the URL of the page. Then we can debug it.

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