Can the same email be sent multiple times to one contact in an A/B Test? | Community
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Connor_McBride
Connor_McBride
Level 2
December 17, 2019
Question

Can the same email be sent multiple times to one contact in an A/B Test?

  • December 17, 2019
  • 1 reply
  • 3850 views

Has anyone ever encountered and A/B test for Send date/time sending out an email multiple times to the same contact that is in a smartlist?

My smarlist size was around 9K but the emails delivered count is nearly double that amount? Included myself in the email send and was sent the same email 3 times (different times/days due to A/B test)

Thanks!

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
December 17, 2019

You see all of those sends in the Activity Log for the same lead ID and same linked campaign?

Connor_McBride
Connor_McBrideAuthor
Level 2
December 17, 2019

Yes, it appears the contact I am looking at was apart of multiple test groups. Which is what concerns me, since I am unaware of how those are set up during an A/B test.

SanfordWhiteman
SanfordWhiteman
Level 10
December 17, 2019

It definitely should not be part of multiple groups. Something's amiss here -- although I understand the sends appear under the same lead ID, can you also make sure there isn't another lead with the same Email Address in the database? And how did you qualify people for the send (Smart List)?

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