Can't Use Has Interesting Moment in Smart Campaign?

Forum|Forum|7 years ago
August 24, 2018
2 replies
5602 views

Hi,

Just switched companies and was going to build out the interesting moments but "Has Interesting Moment" is missing from the triggers? When I go to Field Management Last Interesting Moment Date, Desc, Source, and Type are there. What am I missing??

Thank you!

Marketo

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Best answer by Justin_Norris1

Hi all,

I have seen another instance that did not have interesting moments.

I believe it is dependent on having Marketo Sales Insight provisioned on the account (although it doesn't matter whether MSI is actually connected to anything).

Might want to check whether this is the case here @Katie O'Brien

Devraj_Grewal

Level 10

Katie,

"Had Interesting Moment" is a filter and "Has Interesting Moment" is the trigger. You should see both options in a smart campaign's smart list.

K

katieobrienAuthor

Level 2

Hi Devraj,

Both "Had Interesting Moment" and "Has Interesting Moment" are missing, the 3 in this screenshot I made to use with "Has Interesting Moment".

Ronen-Was-SRpro

Level 5

-Is your Marketo instance synched to any kind of CRM and if so which CRM are you using?

In field management, you should check the hidden fields

Ronen Wasserman

Grégoire_Miche2

Level 10

Hi Katie,

Check your version of Marketo. Click "Help -> Subscription Info" and liaise with support, sales rep or CSM. If you are supposed to have the option, file a support ticket.

-Greg