A

Anonymous

Question

Can't find email in trigger

Forum|Forum|10 years ago
February 26, 2016
5 replies
3355 views

Hi everyone -

I did this yesterday so it's really odd that it's not working today.

I am doing an email blast with AB testing for the subject line. However, when I created a smart campaign and the trigger is "clicks link in email" for tracking and applying a SFDC campaign, I cannot find the email at all in the drop menu for the trigger. The email is approved and everything.

Please help!

Marketo

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A

Anonymous

Hi Jennifer,

It sounds like you have created an email for a AB test program.

The email used here will not show up in a smart campaign under a program as "Email"

Instead, it will follow the AB test program name "." the test. So -

A

Anonymous

As a best practice, search for your emails using the program name

A

Anonymous

Screenshot? This sounds very odd that the email isn't even showing up. Does it work if you change the trigger to "Opens Email?"

A

Anonymous

Having the exact same problem. Any advice?

A

Anonymous

I found the solution after I posted this!

Create the program, set the AB test, smart list etc and approve the email program. After you approve, you can create a smart campaign and the email will be available

Dan_Stevens_

Level 10

This is happening for us as well. We approved the email program (which contains an A/B test) and yet the name of the program/email still is not a value in the smart list "clicks link in email" trigger.

Jason_Hamilton1

Level 6

I usually use email starts with, and use the program name as it is prepended to each email.

A

Anonymous

You may find a solution here: How to trigger Links Click/Open Email in AB Test Program?

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