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michellechopin
Community Advisor
michellechopinCommunity Advisor
Community Advisor
November 10, 2023
Solved

Can't Add Default Program to Engagement Stream

  • November 10, 2023
  • 2 replies
  • 2192 views

Happy Friday, Community Friends!

 

I'm not sure if I'm being dim or if I've done something wrong or if Marketo is being a jerk today. I've just set up a few more default programs to add to my existing/active Engagement Program and I can't add the program to the stream.

 

The email within the program is approved/active, the Skip Email Campaign is activated, the Send Email Campaign includes "Member of Engagement Program = {{This Nurture}}".

 

Here's a quick screenshot of the Default Program itself (which I cloned from the prior default programs so I knew all the details were going to be included): 

When I search for the Program in the stream, I only see the 6 programs that are already active in there:

 

What am I missing? I have tried deactivating the Trigger campaign and also turning the entire nurture off, but neither seems to get that Program to show. I hope it's user error and I'll roll my eyes at myself when I learn what the issue is 😋

 

Thanks in advance!

Michelle

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Best answer by michellechopin

Apparently, Marketo was being slow and now those programs are available to me in the Stream.

 

Must just be a Friday 😋

 

Happy weekend, all!

Michelle

2 replies

michellechopin
Community Advisor
michellechopinCommunity AdvisorAuthorAccepted solution
Community Advisor
November 10, 2023

Apparently, Marketo was being slow and now those programs are available to me in the Stream.

 

Must just be a Friday 😋

 

Happy weekend, all!

Michelle

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
November 12, 2023

Glad you figured this out eventually! TBH, this is a bit strange; I've never experienced this with Engagement programs. It's usually best to wait for a few minutes (sometimes a few hours) in case one isn't able to select or see the asset/program/see the update.

    michellechopin
    Community Advisor
    michellechopinCommunity AdvisorAuthor
    Community Advisor
    November 13, 2023

    I'd never experienced that either and I had left about 10-15 minutes between turning those campaigns on and trying to add them to the stream, so I was quite confused (and because I couldn't see anything different from other programs that were showing, nor remember that I had done anything different myself).

     

    I would also love it if, like training videos, one could actually drag and drop emails or programs into the streams - that would make that process a little smoother (especially in a circumstance like this or one where there are a number of items to add back to back).

     

    My colleague always says that, when you ask a question out loud, the answer comes to you, and I feel like this was one of those occasions (and a good thing to remember that sometimes, we might need a few hours for things to sort themselves out!).

     

    Appreciate you acknowledging my post as always @darshil_shah1  😀

    Michael_Florin-2
    Michael_Florin-2
    Level 10
    November 13, 2023

    I would also love it if, like training videos, one could actually drag and drop emails or programs into the streams

    That feature existed once, but it was killed through a UI update not too long ago.

     

    (I now could suggest to you to open an Idea here, but I've lost faith in the process, so I won't do it...)

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