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A
Anonymous
March 17, 2014
Question

Can not delete an email

  • March 17, 2014
  • 2 replies
  • 1265 views
I've been trying to delete a version of an email in a program that I set up. I have tried deleting it, unapproving, but I keep getting the same error message, "Email is in use and cannot be unapproved". There is no one on my team using this email, why can't I delete this? HELP!
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2 replies

A
Anonymous
March 17, 2014
Hi Niki - 

Usually when I run into that, I find that the email is associated with some action, like being part of a Smart Campaign. If you click on the email you can see what it's used by, then go remove it from whatever flow action is tied to it.

Victoria 
A
Anonymous
March 17, 2014
"in Use" means by a Smart Campaign, not another user. If you click on the email you'll see the Summary tab. It will show you at the bottom, what the email is "Used by" 

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