Can Marketo send a salesforce email

Forum|Forum|10 years ago
December 3, 2015
2 replies
2212 views

Hello, can I select a step in Flow to send a SFDC email, or does the email need to be in Marketo as an asset to send?

Each time we sync new leads through Marketo into SFDC, an automatic email is being sent. We can find the offending email in SFDC, but Web-to-Lead is not turned on. SFDC Support is saying the problem is with Marketo, but I can't find a campaign that points to that SFDC email.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Jenn_DiMaria2

Level 10

Hmm... To me, this sounds like a workflow in SFDC. To my knowledge, emails located within SFDC can't be sent by Marketo, but maybe someone else can clarify. Only other thing I can think of is that Marketo is creating a task in SFDC and the assigned task owner is receiving the alert.

A

Anonymous

That is what I was thinking too, but SFDC is saying that's not the case. The actual lead is receiving the email; it's an external email sent. It's not an alert to the task owner. At least that could be contained internally. We keep messaging these new leads with an outside message. It's awful.

Jenn_DiMaria2

Level 10

And there aren't any campaigns with a trigger of "Lead is Created"?

A

Anonymous

We deleted the template the email was pointing to, then made the unchecked the box "Available for Use" in the email itself. Ran a second test, and it didn't send the email. We are logging a bug ticket with Salesforce, reporting the issue. Web-to-lead is not enabled, but SFDC was recognizing new leads from Marketo as new web leads, for some reason.

Jenn_DiMaria2

Level 10

Thanks for the update! Very strange - never seen that happen before, but hopefully they get it figured out for you

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded