Can 'Marketing Users' Abort an Email Program? | Community
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A
Anonymous
May 19, 2015
Question

Can 'Marketing Users' Abort an Email Program?

  • May 19, 2015
  • 2 replies
  • 2583 views

I just read about the released the new "Abort Email Program" feature... 

I know I can abort an email campaign since I have Admin rights, but need to know if Marketing Users have the option as well.  Is the abort option available across all user types?

Please advise.

Thank you,

Rebecca

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2 replies

Kristen_Malkov1
Kristen_Malkov1
Level 7
May 19, 2015

I believe 'abort' would be applicable for anyone who actually has the ability to execute a campaign. If you haven't edited your 'marketing user' profile, this should include those people. Having used the abort button before, it doesn't work as quickly as you'd like on smaller campaigns. But essentially, to answer your question, you need to check your profile settings!

    Josee_Archer
    Josee_Archer
    Level 2
    May 20, 2015

    I believe that if you can edit and approve an email, you have the right permissions to abort emails, especially because once a campaign is sending, if you make an edit to the email, it automatically aborts.

    As Kristen mentioned, it depends on how your roles were set-up. Each account can set the user roles and permissions based on their own organization's needs. If you have permissions, you should be able to go into "admin" and under "users and roles", a "roles" tab will appear. Click there to review your role setting and/or edit them as necessary.

    Here's some information on managing roles (if you are an admin with access to this): Managing User Roles and Permissions - Marketo Docs - Product Docs

    A
    Anonymous
    May 22, 2015

    Thank you all for your responses.

    Josee:

    We have a different setup at our organization where I have 24 Marketing Users, but only 3 Admin users that control email activity (of which I am one of them).  The Marketing Users can build the email, but Admin must "approve" and "schedule" it.  Users do not have approval and scheduling capabilities.  With that in mind, I wasn't sure if Users can abort an email that has been 'scheduled' in the case Admin is not available.

    I need to check with Marketo directly to get a definitive answer.  Appreciate your response.

    Josee_Archer
    Josee_Archer
    Level 2
    June 11, 2015

    I agree to reach out directly to Marketo. I don't think you can abort based on the user permissions you shared in your reply.

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