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Balkar_Singh
Community Advisor and Adobe Champion
Balkar_SinghCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
December 29, 2017
Question

Can links disappear from emails for some leads?

  • December 29, 2017
  • 3 replies
  • 1793 views

We're having an issue, where we have an email, with CTA on an image. The link works when we send a sample to ourselves, or to test leads. But there's an exception lead, who gets the email, but there is no link on the CTA. Is this possible in case the company has some kind of restriction on links for their employees?

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3 replies

Josh_Hill13
Josh_Hill13
Level 10
December 29, 2017

without seeing the code or how you built the link, this is hard to say. Yes, it is possible a particular spam filter stripped the link somehow. I've also had weird moments where the links in an email just don't work in a particular client.

There is also a known issue where you could place the image or a container over the link/image in such a way as to make it not possible to click. Haven't seen that too often.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    December 29, 2017

    What I'd like to see is the full HTML body of the received email for one of these exceptional leads.

    Then (if you can) retest with one of these leads and a generic URL like www.example.com ​to see if that, too, is stripped.

    Steven_Vanderb3
    Adobe Employee
    Steven_Vanderb3Adobe Employee
    Adobe Employee
    January 2, 2018

    Do you use conditional code for Outlook clients by chance?  Sometimes people forget to update both the Outlook and non-Outlook versions of content to have the same links.  Like Josh said, that could result in an email not working the same across all email clients.

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