Can I track leads and ics links clicked in email? | Community
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A
Anonymous
August 19, 2016
Question

Can I track leads and ics links clicked in email?

  • August 19, 2016
  • 2 replies
  • 5066 views

I have created an email with a few links of training dates (see attached screen). Each link is an ics token. When user clicks on any one of these links, the event will be added to their calendar automatically. Is there a way I may also record who (name and email address), and which trainings (links) they click on in any reports?

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
August 19, 2016

Pls close out the other thread with the same question first.

SanfordWhiteman
SanfordWhiteman
Level 10
August 19, 2016

OK, thanks for closing that.

The answer here is that any such link will be tracked by default when sent to a known lead.  You'll see Clicked Link in Email a.k.a. Click Email activities

I don't really recommend direct download links (as opposed to taking somebody to a web page first) for other reasons, but this is built-in.

A
Anonymous
August 19, 2016

Thanks! I sent a test email and I clicked on one of the linked dates. The email report does not show the click. Should I set the filter of the smart list using "Clicked Link in Email"? like what the attached screen show?

SanfordWhiteman
SanfordWhiteman
Level 10
August 19, 2016

You have to send a real email, not a sample.

Check the Activity Log for the lead first.  Don't go straight for reports, that's just adding more work before you know exactly what you're looking for.

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