Can I create a link in email that enables someone to send a text message? | Community
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Level 6
November 5, 2024
Question

Can I create a link in email that enables someone to send a text message?

  • November 5, 2024
  • 1 reply
  • 2434 views

Hello Community!

 

Our sales team is wondering if it's possible to create a link in an email that, instead of automatically defaulting to calling a phone number (i.e. the tel:+19995550000), it would open up an SMS window on the person's phone enabling them to text the phone number?

 

Thank you,

LK

1 reply

SanfordWhiteman
Level 10
November 5, 2024
Yes, an sms: link. Make sure it's not tracked or you'll disrupt the process.

https://help.callaction.co/en/articles/3844241-how-to-create-a-sms-url-link
Level 6
November 5, 2024

Thanks Sanford! I just tested this with my Gmail and Outlook addresses and, unfortunately, it appears that Gmail, Outlook, and Yahoo do not support the SMS protocol - those ESPs are kind of the biggest players in our database so that's too bad. 😐 More on that in this article.

Jo_Pitts1
Community Advisor
Community Advisor
November 5, 2024

@guitarrista82,

the only trick you could possibly do would be have the CTA go to a landing page that invoked the SMS.  That way it's not actually in the email.

Cheers

Jo