Can I create a link in email that enables someone to send a text message?

Forum|Forum|1 year ago
November 5, 2024
1 reply
2434 views

Hello Community!

Our sales team is wondering if it's possible to create a link in an email that, instead of automatically defaulting to calling a phone number (i.e. the tel:+19995550000), it would open up an SMS window on the person's phone enabling them to text the phone number?

Thank you,

LK

Marketo

SanfordWhiteman

Level 10

Yes, an sms: link. Make sure it's not tracked or you'll disrupt the process.

https://help.callaction.co/en/articles/3844241-how-to-create-a-sms-url-link

G

Guitarrista82Author

Level 6

Thanks Sanford! I just tested this with my Gmail and Outlook addresses and, unfortunately, it appears that Gmail, Outlook, and Yahoo do not support the SMS protocol - those ESPs are kind of the biggest players in our database so that's too bad. 😐 More on that in this article.