Can i create a campaing to not have opens in sent folder counted as opens | Community
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Trish_Voskovitc
Trish_Voskovitc
Level 5
November 5, 2013
Question

Can i create a campaing to not have opens in sent folder counted as opens

  • November 5, 2013
  • 2 replies
  • 917 views
hi there
my sales people often go to their sent folders and open emails they have previoulsy sent to prospects  to cut and paste copy into another email - unfortunately this triggers that the email was opened.

any way to create a campaign to stop this from happening? at this point the opened stat neans nothing as it happens so often.

Thanks
trish
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2 replies

A
Anonymous
November 6, 2013
In your email performance report, you can go to the smart list tab and add in a filter where email address does not contain your company's domain. That should exclude your internal receipients from the report. That's what we do to make sure that our internal teams aren't skewing our open and click rates.
    A
    Anonymous
    November 6, 2013
    Trish I think a good way to address this issue is to create "Sales email Templates" for your sales team in Marketo and publish them to Salesforce. Note that they can also use the templates in Outlook with the Marketo plug-in...
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