Can I cancel already sent email? | Community
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A
Anonymous
December 17, 2014
Question

Can I cancel already sent email?

  • December 17, 2014
  • 4 replies
  • 1893 views
We've already sent an email and would like to cancel it. Is it possible to do so and not have unopened emails be deleted? 
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4 replies

A
Anonymous
December 17, 2014
I don't believe this is possible. Once it's delivered to an inbox, I think it is delivered. You may be able to cancel the next attempt to deliver soft bounces that are still pending, but I don't believe that is possible either.
Dory_Viscoglio
Dory_Viscoglio
Level 10
December 17, 2014
Like Stephen said, until the email has been sent you can abort the campaign, but once emails go out they cannot be recalled. 
A
Anonymous
December 17, 2014
Thank you Stephen and Dory. In the case of aborting the campaing. What would I need to do? 
 
A
Anonymous
December 17, 2014
Hi Anna,

Here is the emergency abort instructions:

https://community.marketo.com/MarketoArticle?id=kA050000000LBtPCAW

 
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