Campaign results aren't showing up and do not match the campaign report | Community
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A
Anonymous
February 23, 2018
Question

Campaign results aren't showing up and do not match the campaign report

  • February 23, 2018
  • 1 reply
  • 2212 views

I'm having issues viewing a smart campaign result.

  • The campaign: I sent an email to ~800 emails.
  • Campaign Report: I can see the opens, bounces, etc. Everything looks good right? It looks like ~50% opened the emails.
  • Campaign Results: But when I go to the Smart Campaign to view the actual results (E.g. who opened and read the emails) it only shows 1 person who was sent the email.

Can someone please help? I wonder what I'm doing wrong here.

Thanks!

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
February 23, 2018

HI Jay,

Please provide some screenshots.

-Greg

A
Anonymous
February 23, 2018

Hi Greg, thanks for the reply. Attached is the image of the campaign results. The bottom image is the campaign email performance. You can see the emails delivered does not match the results which only shows 1 send.

Dan_Stevens_
Dan_Stevens_
Level 10
February 23, 2018

Jay - so just to clarify, "Graduation 1" is the name of the "send email" smart campaign AND the name of the email asset?  What sort of data appears when you click on the "Email" tab of the smart campaign?:

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