[Bug/Enhancement] Silent Failure of Large Export | Community
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Dave-Silva-2
Dave-Silva-2
Level 3
March 6, 2026
New

[Bug/Enhancement] Silent Failure of Large Export

  • March 6, 2026
  • 1 reply
  • 43 views

When exporting a large number of records with a large number of fields, Marketo will often complete the export, with a UI confirmation, but the download will not work.

 

This appears to be a silent failure of the “download now” button.

 

Sometimes large exports download without issue, and other times they don’t download, no matter how long you wait.

 

The UI should provide an error or otherwise indicate when a download can be completed successfully.

 

 

    1 reply

    JoelFe
    JoelFe
    Level 2
    March 18, 2026

    When you click the download button, please wait for the download to start—it will begin once it connects to the backend servers. After clicking, do not close the tab. For large files, this may take up to 15 minutes, after which you’ll find the file in your Downloads folder.

    Dave-Silva-2
    Dave-Silva-2Author
    Level 3
    March 18, 2026

    Yes, but for very large downloads, the download never starts. I’ve pressed the download button and walked away from my computer for hours before and still nothing. It’s a silent failure.

      JoelFe
      JoelFe
      Level 2
      March 19, 2026

      I sorted this kind of issue increasing the virtual memory allowing the browser to take the large file load, may be you can give a try as well. hahaha do agree its a silent failure.

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