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A
Anonymous
September 30, 2015
Question

Bounced Email Notification

  • September 30, 2015
  • 2 replies
  • 2957 views

We'll be setting up a nurture campaign with emails that will come from our account manager (segmented by territory) email addresses. If an email address added to this campaign is invalid and the email bounces, will our account managers get a notification? Or is there any way to set that up?

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2 replies

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
September 30, 2015

Hi Laura,

You can set this up with a trigger campaign using the Email Bounces or Email Bounces Soft trigger.  You would then set the flow of the campaign to send an alert to whoever you choose.  You could also use the token {{lead.lead owner email address}} to send the email to whoever the lead owner is on the record at the time the lead goes through the campaign.

John

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
September 30, 2015

I'd be careful with this though, as this could be an extremely large volume of leads.  Consider setting up smart lists or reports instead.

A
Anonymous
September 30, 2015

Would I then just pull the list daily to send to our account managers?

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
September 30, 2015

Ok, so yeah, in the Send Alert flow step you would use the Lead Owner setting if you choose to go that route.  Otherwise you would need a separate smart list for each lead owner.

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