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Lucas_Metherall
Lucas_Metherall
Level 4
October 24, 2019
Solved

Blocked from emails - every single person in my list

  • October 24, 2019
  • 1 reply
  • 3781 views

Hi, 

We are onboarding MKTO, transferring data over from RE to begin IP warming, and have created lists of most engaged people to input into MKTO to send to. I have one list of 4,000 people, all unsub=empty in the .csv column. I have written the email, and am sending through a prgoram to send to that list that I have just imported.

Every single one of them are blocked from emails. 

Any idea where the issue might be?

Thanks, 

Lucas

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Best answer by Grace_Brebner3

Hey Lucas,

People will show as blocked from email if any of the following fields are marked as true:

  • Marketing Suspended
  • Unsubscribed
  • Email Invalid
  • Blacklisted
  • Email Suspended (in past 24 hrs)

Or if they just have no email address.

You can inspect the blocked people (either by clicking on the hyperlinked "X people blocked" text in the schedule tab, or by creating a smart list) and find out which of these criteria is causing them to be blocked. 

Hope that helps.

1 reply

Grace_Brebner3
Grace_Brebner3Accepted solution
Level 10
October 24, 2019

Hey Lucas,

People will show as blocked from email if any of the following fields are marked as true:

  • Marketing Suspended
  • Unsubscribed
  • Email Invalid
  • Blacklisted
  • Email Suspended (in past 24 hrs)

Or if they just have no email address.

You can inspect the blocked people (either by clicking on the hyperlinked "X people blocked" text in the schedule tab, or by creating a smart list) and find out which of these criteria is causing them to be blocked. 

Hope that helps.

    Lucas_Metherall
    Lucas_MetherallAuthor
    Level 4
    October 24, 2019

    Thanks Grace. Thing is though, that's every single person in the file straight out of RE, so it just didn't seem likely that they all fit into those categories. I deleted the list and reuploaded, and everything worked out. Thanks for the reply. 

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    October 24, 2019

    It's likely that the Email Address field was imported incorrectly, perhaps with invalid control characters, whitespace, wrapping, et al. If an address is judged syntactically invalid it will not be emailable.

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