Block SFDC Contact who is no longer employeed, deceased or retired? | Community
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Jaime_Servaes
Jaime_Servaes
Level 3
October 12, 2018
Question

Block SFDC Contact who is no longer employeed, deceased or retired?

  • October 12, 2018
  • 1 reply
  • 2150 views

I've ran a list to find how many contacts are in my Marketo DB that I can't email b/c they are marked as either no longer employed with current company, retired or deceased. The reason they keep these contacts in SFDC is so if they purchase a list, and it's not accurate, we know that the person is not viable to market to.

Anyways, what is the best way that I can delete these from my Marketo instance, and allow them to still be in SFDC, and prevent them from being re-imported into my Marketo Instance?

Also, if I delete someone from Marketo does it also delete them in SFDC?

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1 reply

K
kyle.mccormick
Level 4
October 12, 2018

Hi Jamie,

@Grégoire Michel outlined how to accomplish this here:"Sync with Marketo" mysteries part 1

Long story short, create a "Do Not Sync to Marketo" field, populate this as true, and then delete these lead from Marketo.  When you run the flow to delete, make sure you choose false for "Remove from CRM" to keep these contacts in SFDC. 

Grégoire_Miche2
Grégoire_Miche2
Level 10
October 14, 2018

That's a good start, but not enough. You need to have a sync filter set up set up, with a "Sync with Marketo" field. You need to have sync with SFDC before deletion, so that the true value of the "Do Not Sync to Marketo" field flows to SFDC. Then you need a process to flag the field "sync with Marketo" as false.

You need all this, otherwise the record will come back to Marketo as a new lead each time a change is made to it in SFDC.

Read "Sync with Marketo" mysteries part 2 too

-Greg

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