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Leah_Brenner2
Leah_Brenner2
Level 2
February 25, 2019
Question

Block Company From Submitting A Form

  • February 25, 2019
  • 1 reply
  • 3868 views

Does anyone know if there is a way to block a certain company from submitting a form based on their company name and email domain? We are trying to not let one of our customers sign up for free trials and re-direct them to their rep so they can gain access to their individual instance instead. I've seen some comments about adding Javascript, but no clear direction has been given. Any help would be appreciated.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
February 25, 2019

First question before diving into JS: what does "signing up for a trial" really entail? In what way would directing these folks to a substitute Thank You page (and keeping them out of any trial flows) not suffice?

Leah_Brenner2
Leah_Brenner2Author
Level 2
February 25, 2019

Hi Stanford - when someone signs up for a free trial it is a basic "contact us" form on a Marketo Landing Page that then sends them to a Marketo Thank You Landing Page stating "you will receive an email with a link to your trial instance within the next 24 hours and a representative will contact you to guide you through your trial experience".

The experience we'd like to see if they have a specific "company" then they either cannot submit the form, or if they can submit the form then have it go to a different landing page saying "please reach out to your rep for a trial".

SanfordWhiteman
SanfordWhiteman
Level 10
February 26, 2019

The easiest way to do this is Add Choice under Form Settings » Settings » Thank You Page.

Blocking someone you have an existing, positive relationship with from at least thinking they submitted the form to you seems like a bad UX.

Sure you could use JavaScript to "swallow" the form post completely -- so they'd think it went to Marketo even though it was discarded -- but then you wouldn't even see the touch, which seems like something worth knowing IMO.

I am, as you may know, the world's most prolific user of JS to enhance the Marketo forms experience! But this seems like something that may not cross the line into code-land.

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