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A
Anonymous
August 13, 2015
Question

Blank value from a token

  • August 13, 2015
  • 1 reply
  • 2249 views

I'm currently experiencing an issue in which we have an internal alert sent to me containing:

  • First name
  • last name
  • company
  • email address
  • Reason for inquiry

All the fields above are pulling values using tokens when a lead fills out a form from our web site. Reason for inquiry is a custom field but the token {{lead.Reason for Inquiry:default=edit me}} I'm using is returning a blank value. Thanks in advance!

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1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
August 14, 2015

The Reason for Inquiry field on the lead which triggered the alert is likely black.  "edit me" is treated as an empty value in the default values of tokens, since it is the default default text.

A
Anonymous
August 14, 2015

Hi Kenny,

Do you mean the value is likely blank? I just tested and submitted on the reg page with my own lead and received the alert with Reason for Inquiry as a blank /missing value.

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