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Anonymous
September 7, 2015
Question

Bi Directional Syncing not working for a Field

  • September 7, 2015
  • 3 replies
  • 1482 views

Hello,

We've got a boolean field in Salesforce with correct field mapping, and a flow which seems to be correctly set up, but if an update to the field comes from Marketo activity, it doesn't seem to push through to Salesforce even though the field-level security and accessibility in Salesforce is allowing it.  Does anyone have any clue what may be causing this please?

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3 replies

Neil_Robertson6
Neil_Robertson6
Level 4
September 7, 2015

interesting.  Was the field created in Marketo or Salesforce first?

Josh_Hill13
Josh_Hill13
Level 10
September 8, 2015

Is the field on both Contact and Lead and mapped properly in both systems?

What do you see in the lead's activity log?

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
September 8, 2015

I would check with your SFDC admin to see that you're sync user's profile has permissions to read and write from the field in SFDC.

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