Trustpilot uses a unique email address placed in a bcc field to pick up the customer email. BCC in marketo seems to apply the unique email to ALL email sends, not specific campaigns/programs from what I undestand.
I’m hoping that there is a solution someone has found…!?
We’re currently still using TP via our old email set up, but we are looking to phase that out..
Any suggestions/advice welcome - thank you in advance!
BCC is BCC-all, yes. It’s designed for compliance and archival scenarios.
In contrast, the CC feature is per-email, but it exposes the CC address to the original recipient, like a standard CC. If you’re okay with someone seeing the email also went to customer_22387@trustpilot.com or whatever, you can presumably use that.
There’s no other built-in feature in Marketo Engage that lets you copy another address only for specific emails.
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