Batch Smart Campaign Issues as of today

Forum|Forum|10 years ago
July 21, 2015
3 replies
1512 views

Hi,

Is anyone else have trouble with batch smart campaigns computing on the schedule tab?

I have a cloned smart campaign that I use regularly. I am getting an error in the schedule tab. I feel like this is a Marketo issue and not something wrong in my campaign - is anyone else having issues with this?

Thanks,

Hilary

Marketo

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Josh_Hill13

Level 10

What is the error?

Sometimes complex (or large) lists will say "N/A" because it cannot compute it quickly. Check your smart list and see if you can make it efficient - do not use multiple smart lists.

A

Anonymous

I am using a Smart List in my campaign to describe the leads I want to affect. That smart list also includes a filter that says "member NOT IN a do-not-email-list" that is another smart list of usual exclusions Not sure how to make that more efficient. Ideas?

A

Anonymous

I'm having this same issue: N/A existing leads is showing up. It is also a campaign that I cloned and uses a smart list within a smart list, but it has worked in the past. It has been happening for three days and I have an open case with Marketo support. It would be nice to know if there is something bigger going on in Marketo that is making this happen.

Steven_Vanderb3

Adobe Employee

You may find this article useful https://docs.marketo.com/display/public/DOCS/Best+Practices+for+Smart+Lists . If your Smart List is overly complicated, it may cause the processor to time out.

A

Anonymous

Thank you Steven. I do indeed use "contains" and a multi-select variable with 350 values. That may be why it can't calculate the leads ahead of time. It would still run, right? but just be slow?

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