Auto-save - Send proof - Velocity script - Customer Office Hours for New Email Designer - 6.17.2026

This Email Designer Customer Office Hours session focused on recent Marketo Engage Email Designer updates, including auto-save, reusable test profiles, send proof workflows, fragment creation, workspace sharing, Velocity scripting support, and dark mode customization. Deepthi and Joe also addressed customer questions and troubleshooting needs around fragment bugs, conditional content, rendering issues across Outlook and Gmail, AI image generation, and mobile stacking flexibility. Key follow-ups included continued testing and fixes for fragment-related issues, clearer documentation for rendering and dark mode limitations, and customer-provided screenshots or HTML examples to support troubleshooting ahead of the next office hours session.

AI-Generated Timestamps

• 0:08 – Session overview: Joe and Deepthi introduced the Email Designer office hours session, covering content preview, test email workflows, dark mode features, and customer Q&A.
• 2:40 – Auto-save and test profiles: Deepthi reviewed the new auto-save capability across templates, emails, and fragments, along with reusable test profiles.
• 5:05 – Send proof workflow: The team demonstrated how users can simulate content for specific profiles and send test emails while retaining test profiles across sessions.
• 6:27 – Velocity scripting support: Deepthi confirmed Velocity scripting support in the new designer and asked users to report issues with screenshots for troubleshooting.
• 7:50 – Dynamic subject lines roadmap: The team noted that dynamic subject lines are not yet supported but remain on the product roadmap.
• 11:58 – AI image generation feedback: Customers discussed AI image generator issues, including incorrect company name inclusion, with improvements planned.
• 14:49 – Workflow enhancement requests: Customers requested persistent send-to email addresses and more flexible mobile stacking options.
• 15:28 – Fragment and rendering bugs: Users reported fragment visibility issues, editor freezing, conditional content problems, summary panel behavior, and rendering issues in Outlook and Gmail.
• 18:29 – Fragment creation: Deepthi explained that fragments can be created outside emails, similar to snippets, and accessed in Design Studio.
• 19:30 – Dark mode customization: The team demonstrated the dark mode toggle and explained that styling changes apply only to dark mode.
• 21:35 – Dark mode client support: Deepthi clarified which email clients honor custom dark mode styling versus those that apply their own color inversion.
• 24:53 – Documentation: The team pointed customers to Adobe Experience League documentation for supported email clients.
• 28:03 – Workspace sharing: Deepthi covered the ability to share templates and fragments across workspaces.
• 29:45 – Troubleshooting inputs: Customers were encouraged to share screenshots and HTML examples to help diagnose issues.
• 36:51 – Outlook rendering fixes: The team discussed VML-related Outlook rendering fixes, best practices, and temporary custom VML workarounds.
• 38:01 – Follow-up actions: Deepthi committed to addressing fragment bugs, conditional content handling, and documentation updates.