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A
Anonymous
August 13, 2013
Question

Auto-reply email management vendors

  • August 13, 2013
  • 2 replies
  • 769 views
About a year ago, I submitted the Automatically process incoming auto-response emails Idea and its Status is "We Like It!".  It hasn't been implemented yet and as far as I know not on the roadmap, but our email volume is growing dramatically and I'm getting an increasing number of these.  I have Outlook Rules set up to put these in folders based on key pharases in the emails (e.g. "no longer"), but the rules don't work well wnen hundreds of these flood my inbox.

Can anyone recommend a better process or vendor that you are using for managing this?
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2 replies

A
Anonymous
August 13, 2013
Hi Elliott,

"We Like It" doesn't necessarily mean we have it on our roadmap.  There are just too many requests for us to consider, but we do look at all the ideas as we go through our roadmap planning process.

Thanks,
Cheryl
A
Anonymous
August 13, 2013
Thanks Cheryl - I understand "We Like It" doesn't translate to "It's on the Roadmap". 

No complaint here - just hoping to stimulate more votes for the Idea and to see if anyone has suggestions for a different process or a vendor that can help me deal with the daunting volume of auto-reply emails.
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