Skip to main content
gkrajeski
gkrajeski
Level 10
September 27, 2016
Question

Audit Trail and deleting users

  • September 27, 2016
  • 4 replies
  • 4679 views

I have yet to test, but wanted to ask Christina Fuentealba​, or others if they know the answer to this question:

When deleting a user in Users & Roles, will Audit Trail retain the name/email of the actions previously performed by this user, or must the user record be present?

I ask because a known "hack" prior to Audit Trail was to keep the user account, but resent the password so that the summary on any Programs, Smart Campaigns, etc. would 'keep' the user's name as originally created by or last created or updated by this person.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

4 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 28, 2016

Hi Geoff,

Very good question, but should be posted to "Products", not to the Campions Group

-Greg

gkrajeski
gkrajeskiAuthor
Level 10
September 29, 2016

AH, great point!  I shall change

Dan_Stevens_
Dan_Stevens_
Level 10
September 29, 2016

Nice hack, Geoff.  Although, over time, wouldn't this quickly exceed the number allowable users in your subscription?  What I would like to see Marketo do is provide a way to "deactivate" a user - like many other cloud platforms provide - so that all historical data is retained, while removing a user from the number of active users (which affect the subscription).

    gkrajeski
    gkrajeskiAuthor
    Level 10
    September 29, 2016

    Shhhh, don't get me / us in trouble

    Andy_Varshneya1
    Andy_Varshneya1
    Level 7
    September 29, 2016

    I just played around with it and curiously enough, I can see some users that were deleted back in June, but can't see the users that were deleted earlier this month. Weird.

    A
    Anonymous
    September 29, 2016

    Hey Andy,

    Can you elaborate on what you're seeing? Is it that you see audit data for users that were supposed to have been deleted back in June? All deleted user history would be in the "Admin Audit Trail" similar to this screenshot.

    Andy_Varshneya1
    Andy_Varshneya1
    Level 7
    September 30, 2016

    Not quite, I can see them in the list of users. I can't see the users deleted more recently though.

    A
    Anonymous
    September 29, 2016

    Hi all,

    Audit trail will keep history of deleted user's actions up to 6 months. In the "User" filter, all deleted users will still be listed there with the word "deleted" next to their name. Results will load based on that user record so you can see what that person did prior them being deleted.

    That said, this is in effect as of mid Sept, so anything prior will not show up...There is a weirdness happening (which I'm looking into) where the results show the deleted user's name as "Unknown" where as in the filter, we do list their full name.

    Let me know if this answers your question.

    Terms & ConditionsAccessibility statement

    Loading footer...