Audience says zero | Community
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M
mmaidment
Level 2
June 7, 2022
Question

Audience says zero

  • June 7, 2022
  • 1 reply
  • 2236 views

Hi - is there a reason that Marketo would say my audience is"0" when I am using the same Smart list as a previous email? This has been happening when I am trying to set up emails for the past few days.

 

Thanks.

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1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 7, 2022

There may be the case that the people may have been updated since then (i.e., since the last program run with the non-zero audience) making them ineligible for the SL criteria. Did you try creating a separate stand alone smart list with exact same criteria and check if you see any people there or not?

 

M
mmaidmentAuthor
Level 2
June 7, 2022

Yes, I tried making a separate list too and that did not work. 

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 7, 2022

Then it's likely that people who qualified earlier may have been updated and/or deleted. You spot check the people from the previous program run to see if they do actually have all the attributes/activities for qualifying for the smart list filter or not.

 

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