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Peter_Kosmal
Peter_Kosmal
Level 2
October 3, 2015
Solved

"Attendee List Unavailable"

  • October 3, 2015
  • 5 replies
  • 6908 views

Hey all,

We run Webinars through Webex and sync them to Marketo. We've run many of these with minimal problems, but we recently ran a webinar and none of our program members have transferred from "Registered" to "Attended" or "No-Shows". I've tried the action "refresh from webinar provider" under "event actions" and I get a "no updates" message. Furthermore, the event status is stuck at "attendee list unavailable". I've checked on our Webex site and I can pull the attendee list, so I know Webex is done processing who came and who didn't come to the webinar. I'm not sure why it's not syncing. Anyone else have this problem? I came across a document labelled "Readytalk for Marketo Adapter" but all I can find about the "attendee list unavailable status" is this message: "Attendee List Unavailable – Event end date has passed and no attendee list is available within the normal timeframe. It’s rare for an event to show this status." Not super helpful can anyone help me out?

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    Best answer by Cecile_Maindron

    Peter,

    we had a similar issue once with GTW. What happened is that the webinar was supposed to finish at 11AM and we had selected by mistake 11PM.
    So for Marketo, the webinar wasn't over yet (even if we had run and finished it). We just had to wait until 11PM and the synchronization worked as usual.

    Cécile

    5 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    October 3, 2015

    Hi Peter,

    It seems you will have to call support for this one. Double check event dates on both Marketo and Webex sides, though.

    -Greg

    Cecile_Maindron
    Cecile_MaindronAccepted solution
    Level 10
    October 5, 2015

    Peter,

    we had a similar issue once with GTW. What happened is that the webinar was supposed to finish at 11AM and we had selected by mistake 11PM.
    So for Marketo, the webinar wasn't over yet (even if we had run and finished it). We just had to wait until 11PM and the synchronization worked as usual.

    Cécile

    Peter_Kosmal
    Peter_KosmalAuthor
    Level 2
    October 5, 2015

    Thanks for the reply Cecile! I double checked and our webinar duration was only set to 1 hour, so I don't think that was the problem in this case. I appreciate the help!

    Priyank_Joshi3
    Priyank_Joshi3
    Level 5
    October 6, 2015

    Hi Peter,

    I have experienced this issue in past. We had two events with same name in GTW and the one hooked to the Event in Marketo was ran twice due to technical glitch. If this is the scenario at your end you need to create a new event and sync it again with your event partner and your attendee list will reflect with the synced Marketo event.

    OR

    Try to refresh your Adapter setting under Admin panel.

    Thanks

    Priyank

    J
    JeffSm6
    Level 6
    October 14, 2015

    Hi Peter,

    I have the same question, and this started for me about the time you first posted this. Have you had any resolution? I now have several events that only show registrants...no attendees or no shows listed, and I've tried to refresh multiple times. Unfortunately, I haven't had the best luck working with Webex support in the past, so I'm hoping you can offer me a solution. :-)

    Thanks!
    Jeff

    D
    Adobe Employee
    dadolyAdobe Employee
    Adobe Employee
    October 14, 2015

    Hi Jeff,

    This is a current bug with the WebEx integration. A fix for it is expected to go out today so that attendance information can be pulled into Marketo as expected.

    Cheers,
    Mel

    J
    JeffSm6
    Level 6
    October 14, 2015

    Awesome! Thanks for your quick reply.

    Peter_Kosmal
    Peter_KosmalAuthor
    Level 2
    October 19, 2015

    A patch was applied to our instance this morning and has fixed the issue, so we now have a definitive attended and non-attendee list. Seems like it was a system bug, but the patch worked perfectly.

    J
    JeffSm6
    Level 6
    October 19, 2015

    I'm not seeing a change. Our last two webinars still only show registrants. I've refreshed from the webinar provider, but nothing happens. Is this something that we should just expect fixed moving forward, or will these fixes be retroactive?

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