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Amanda_Thomas6
Amanda_Thomas6
Level 8
June 15, 2016
New

Attach files to a case upon creation

  • June 15, 2016
  • 4 replies
  • 3008 views

I think it's a good idea to allow people to upload files when creating a case. I always have to create it, view case details, and then upload; not efficient.

    4 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    June 15, 2016

    Agree 200%

      R
      rachazen
      Level 6
      July 22, 2016

      This idea has been voiced a few times within community ( and )... is there any update? Looks like @Kenneth Law​ was the one to respond to the other ideas...

        Kenneth_Law
        Kenneth_Law
        Level 6
        July 26, 2016

        It is still on the roadmap, but as odd as it sounds, not as simple to create this as it seems.  It's fallen off the list of enhancements due to other priorities, but we'll make sure we bring it back into focus for a future deployment.

          Amanda_Thomas6
          Amanda_Thomas6Author
          Level 8
          September 29, 2016

          I was just thinking how you can add an attachment to a post here on community. Maybe you could keep that format and just tag it as support case or something.

          Lucho_Soto
          Lucho_Soto
          Level 5
          May 16, 2017

          I like that we can copy and paste images into the community and think it would be very helpful to see that feature incorporated into support cases.

          I use the Windows Snipping Tool a lot when sending screenshots and have to go through the extra steps of saving, then finding and attaching images into the support case.

            K
            kh-lschutte
            February 6, 2020
            No text available
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