Assign lead owner doesn't work? | Community
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A
Anonymous
July 26, 2013
Solved

Assign lead owner doesn't work?

  • July 26, 2013
  • 3 replies
  • 1091 views
None of my campaigns seem to be able to change the lead owner. I have tried using Salesforce >> Change owner... as well as Salesforce >> Sync to SDFC all with no luck. After clicking change owner it queues the activity and shortly thereafter marks it as complete. Once I refresh the screen however there is still no change. I have also noticed that afterwards if I sent an alert to a salesguy, no one gets it. I CC'd myself to see what name the alert would use and it used the default in the location where I had a token (Lead Owner Name).

What is going on here? I have a few campaigns that are meant to assign leads to owners and none of them appear to be functioning. Scoring and qualifying leads in Marketo is all useless if a salesguy doesn't get notified. Anyone have any ideas?
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Best answer by
After you run the Sync to SFDC and the action says it is completed, what do you see when you click See Results?

3 replies

A
Anonymous
Accepted solution
July 26, 2013
After you run the Sync to SFDC and the action says it is completed, what do you see when you click See Results?
A
Anonymous
July 26, 2013
That was it! I didn't realize I could see the problem in there. I was missing the company name information in the lead fields! Corrected it and it worked perfectly.
A
Anonymous
July 26, 2013
Glad you got it all squared away!
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