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November 10, 2016
Question

Assign a Task Due Date by the Hours Not Days

  • November 10, 2016
  • 2 replies
  • 1153 views

We are new to the world of task assignment.

Is it possible to assign a length of time the task should be completed in hours, not by the number of days?

We have some SLA's in place on our sales team that instruct follow up in say 4 hours versus 3 days.  When I drag the assign task workflow over, the only option appears to be days.


Does anyone have any recommendations on how to overcome this?

Thank you,

Christine

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2 replies

Josh_Hill13
Level 10
November 11, 2016

You could tell SFDC to default to that, but Marketo cannot do that.

Grégoire_Miche2
Level 10
November 11, 2016

Hi Christine,

You will have to use SFDC workflows or process builders to do this.

Marketo Task creation interface is really limited...

-Greg