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Hank_Hansen
Hank_Hansen
Level 5
March 17, 2015
Question

Assets Missing for Email Template

  • March 17, 2015
  • 2 replies
  • 1409 views
I created a number of emails using the email template "EM - Noble V1" and I have campaigns actively using these emails. Without notice, spacer images in the template (hosted on dropbox) are no longer accessible, which has wreaked havoc on the emails.

Unless there's a quick fix for this, I'm going to have to rebuild these emails in another template. I might avoid other templates altogether if this is a risk across the board with the supplied templates!

 
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
March 17, 2015
Your images should always be hosted in Images on Marketo.

Something is wrong with dropbox.
Hank_Hansen
Hank_HansenAuthor
Level 5
March 17, 2015
If Marketo provides templates (from templates.marketo.com), then they should take the steps to ensure the templates work (i.e. host the required files). 

Why is the template still offered if the images are no longer available? Many people will not notice these little spacer images are missing before it's too late and they have invested time.

Marketo should manage these templates much more closely. If it's a "use at your own risk" offering, then this should be made very clear.
 
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