API disabled? CRM-enabled subscriptions? | Community
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A
Anonymous
September 9, 2015
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API disabled? CRM-enabled subscriptions?

  • September 9, 2015
  • 1 reply
  • 2776 views

I am a developer and I have little context about Marketo and its inner workings, so please pardon my ignorance.

As I am trying to request data from the Company API (requested by my business counterpart), I was given this error:

errors: [ { code: '1018', message: 'Company API disabled' } ]

So I looked at the documentation more carefully and it said this:

The Company API is not supported for CRM-enabled subscriptions

Am I getting the error message because my account is a CRM-enabled subscription? What does CRM-enabled subscription mean?

Thanks!

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Best answer by SanfordWhiteman

The message indicates that Marketo's internal Company API is disabled if your Marketo instance is integrated with Salesforce, Dynamics CRM, etc. In CRM-enabled subscriptions the expectation is that you'll use the CRM's own API to work with Company records.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
September 9, 2015

The message indicates that Marketo's internal Company API is disabled if your Marketo instance is integrated with Salesforce, Dynamics CRM, etc. In CRM-enabled subscriptions the expectation is that you'll use the CRM's own API to work with Company records.

Josh_Hill13
Josh_Hill13
Level 10
September 9, 2015

I suspect your business counterpart meant the regular SOAP or REST API directly in Marketo. See developers.marketo.com.

A
Anonymous
September 9, 2015

This was done via the REST api, that's where I got the error from.

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