Anyone having an issue with RTP Banners not loading properly? | Community
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Anonymous
March 14, 2016
Question

Anyone having an issue with RTP Banners not loading properly?

  • March 14, 2016
  • 1 reply
  • 814 views

Hello Everyone,

We've been running into an odd issue with our recent RTP banners.  When they appear on our website they only load the top 10%-20% of this image.  We're using standard png files for the banner images.  We logged a ticket with support but they weren't able to duplicate the error on their end.  Has anyone else run into this issue?

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1 reply

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 4, 2016

Hey Cameron, when you say "banners" are you referring to Content Recommendation bars or one of the other RTP things? I haven't had this specific issue, but we also have several issues with RTP that they are not able to duplicate... Very frustrating!

Any chance you have access to a tool that will record experiences of users to your website? I know VWO has this, and we've used it to see if RTP issues are happening just on our IP or also for others.

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