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Dan_Stevens_
Dan_Stevens_
Level 10
November 2, 2017
Question

Anyone experiencing issues in receiving email notifications for threads that you follow?

  • November 2, 2017
  • 1 reply
  • 2916 views

Over the past few days, I'm noticing that I'm not receiving all email notifications when comments are provided to discussion threads that I follow (which happen when i participate in a discussion thread; or manually follow (inbox) a discussion thread).  It's very sporadic.  I may get one for a single thread, but all future ones aren't making it to my inbox.  I've already investigated this extensively with our own deliverability team and nothing is being blocked - or sent to quarantine - from anything "@marketo.com".  They've whitelisted everything.

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    1 reply

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    November 2, 2017

    same, I don't really get notifications for threads I follow anymore. I used to get them for convos I had bookmarked, but that doesn't seem to be happening anymore.

    Dan_Stevens_
    Dan_Stevens_Author
    Level 10
    November 2, 2017

    Interesting.  If it really is an issue on Marketo's end, I hope they get it fixed.  Otherwise, it'll be real challenging to keep members engaged - especially those that are part of active discussions.

    @Janet Dulsky​

    Janet_Dulsky
    Adobe Employee
    Janet_DulskyAdobe Employee
    Adobe Employee
    November 3, 2017

    @Dan Stevens​ and @Darrell Alfonso​, thanks for the heads up. I will report this to Jive support and get back to you as soon as I hear.

    Janet

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