Another €20 Million GDPR Question about Opted-In Who Changed their Email Address | Community
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Cecile_Maindron
Cecile_Maindron
Level 10
June 21, 2018
Question

Another €20 Million GDPR Question about Opted-In Who Changed their Email Address

  • June 21, 2018
  • 1 reply
  • 3031 views

Hello,

we have users who have opted-in via a GDPR compliant opt-in process; but since then, have changed email address (because they have changed job, have been acquired by another organization, etc.)

They are notifiing us of their change of address via an email (and not the subscription center). Is that enough to keep their status as opted-in or do they need to opt-in again?

Cécile

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1 reply

Jackie_Potts
Jackie_Potts
Level 6
June 21, 2018

We keep the opt in with the email address so they have to opt in again with the new email address.

    Cecile_Maindron
    Cecile_MaindronAuthor
    Level 10
    June 27, 2018

    @Jackie Potts  Thanks for your answer. Do you know if - legally - this is the way to do?

    Jackie_Potts
    Jackie_Potts
    Level 6
    June 27, 2018

    There are many interpretations of GDPR so that is what we believe we should do, but you probably need to consult your legal team to know how your company interprets it.

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