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A
Anonymous
June 28, 2016
Question

Anonymous Activity Report - Unable to filter

  • June 28, 2016
  • 1 reply
  • 2782 views

Hello,

I am trying to use the Anonymous Visitors report (not including ISPs) but I am unable to filter out the ISPs. I was used to create a smart list to exclude the name of the Internet Providers (I used both Company Name and Inferred Company Name) but my filters get ignored. Any advice?

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 28, 2016

Hi Franco,

Use a web page activity report. In the setup, you will be able to choose anonymous without ISP.

-Greg

A
Anonymous
June 28, 2016

Hi Greg,

Yes that's exactly the setting that I used. I tried both with or without ISPs and the results don't change. The report seems to ignore Smart List filters as well as Setup filters.

- Franco

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 28, 2016

Hi again Franco,

Since the change in the way anonymous leads are handled, only the setup will probably work.

But the difficulty is that the ISP list that is supposed to be excluded in the 'Not Including ISP' option is obviously limited to US ISP's.

I just ran a test on our instance (we operate out of France) and our local OSP's are not excluded either, unfortunately.

-Greg

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