Anonymous Activites not reporting when lead is known?

Question

Hi guys,We've taken a hard look at our recent leads and discovered that, almost everytime, there was no history prior to the lead being known, except for visits on the same day.It's highly suspicious that someone would get to know us & give us his contact information on Day 1, every single time. It doesn't match a B2B shopper behavior, where he would gather information and then comeback and ask to be contacted / give his info by downloading a piece of content.Could it be that anoynmous data are not being reported at all since the end of the "Anonymous" filters?ThanksJP

SanfordWhiteman · Accepted Answer

Hi Sanford,I do see all those visits in the log.What strikes me as weird though, is that I never have leads that visited the website and then converted days after their first visit.It's like the cookie resets after 1 day.The cookie is being managed with the expected 2-year inactivity expiration, it's not happeniung automatically.It's possible (though non-traditional!) that you could have code on www.sherweb.com that expires the cookie. It's a first-party cookie, so you could have a line of PHP that sends back a Set-Cookie header. I don't see any JS that's doing this, but I can't see your PHP.I'll see if the cookie in one of my test browsers is still around in 24 hours. If it's gone then you will have to look at your server code, just to chase down that possibility.

Grégoire_Miche2 · Answer

Hi Jean-Pascal,Check that you do not have a cookieanon:true setting in the munchkin code.This deactivate the collection of anonymous activities and I think is the default on Marketo B2C edition.-Greg

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